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Lost & Found

Overview

The Lost & Found module on the iHospitality Hub enables staff to report guest lost-item claims and to record and manage items recovered on property. Both workflows are completed directly from a shared kiosk device, with each report or record time-stamped and attributed to the employee who created it.

This module only appears on hubs where Lost & Found was checked under Hub Modules, and only for employees whose User Role has Can iHospitality Hub Login enabled — see the iHospitality Hub – Setup page.

Lost & Found Screen

After signing in and tapping Lost & Found, the employee sees two options.

lost&foundmodule.png

What this screen means: pick Report Lost Item when a guest has lost something, or Found Items to log or manage an item that's been found.

Option What it does
Report Lost Item Log a report for an item a guest has lost.
Found Items Record a newly found item, or view/manage items already logged as found.

Report Lost Item

Lost Item List

Tapping View Found Items-equivalent for lost reports opens the Lost Item list — every lost item report logged for the property. 

Lost_Item_tablet.pngChatGPT Image Sep 22, 2026, 03_38_20 PM.png

Element Description
Open / Closed tabs Filter reports by status.
Date range filter e.g. "This Month," with a specific date range shown underneath.
Search Search existing reports.
+ Create Opens the New Lost Request form (below).
Priority badge Low / Medium / High.
Item name What was lost, e.g. "Shoes," "Car key."
Lost at Room number(s) or area where the item was lost.
Reporter Avatar initials + name of the guest who reported it.
L&F ID Unique reference code for the report, e.g. L&F-00036.
Date When the report was logged (e.g. "Today").
View (eye icon) Opens the full report — only shown on some cards.
Delete (trash icon) Deletes the report.

New Lost Request Form

Tap + Create (or Report Item from the Lost & Found screen) to log a new lost item report.

Create_Lost_Request_tablet.png

Field Required Description
Add Guest Details — Button that adds a Guest Details card to the form — Name, Email, Phone No, and Room No — so the report is tied to the guest who lost the item.
Item Lost Yes What was lost, e.g. "Car key."
Comment No Free-text notes about the item or the loss.
Priority Yes Low / Medium / High.
Location Lost Yes Room or Area — then Add Room to select the specific room/area. The selection appears as "Selected: 220."
Lost Item Images No Upload one or more photos of the item, or a reference photo, via + Upload.

Buttons: SAVE · SAVE & ADD NEW · RESET

Steps

  1. From the Lost & Found screen, tap Report Item (or + Create from the Lost Item list).
  2. Tap Add Guest Details and fill in the guest's Name, Email, Phone No, and Room No.
  3. Enter the Item Lost and an optional Comment.
  4. Select the Priority.
  5. Select Room or Area under Location Lost, then tap Add Room to choose the specific location.
  6. Upload a photo under Lost Item Images if available.
  7. Tap SAVE (or SAVE & ADD NEW to log another report immediately).

Found Items

New Found Request Form

Tap View Found Items from the Lost & Found screen, then + Create to log a newly found item. new_found_request_tab.png

Field Required Description
Item Found Yes What was found, e.g. "A Car key."
Priority Yes Low / Medium / High.
Location Found Yes Room or Area where the item was found, then Add Room to select the specific location.
Comment No Free-text notes about the item.
Found By Yes The employee who found the item, selected from a dropdown.
Location Stored Yes Room or Area where the item is currently being kept, then Add Room to select the specific location.
Found Item Images No Upload one or more photos of the item via + Upload.

Buttons: SAVE · SAVE & ADD NEW · RESET

Steps

  1. From the Lost & Found screen, tap View Found Items, then + Create.
  2. Enter the Item Found and select a Priority.
  3. Select Room or Area under Location Found, then Add Room to choose the specific location.
  4. Enter an optional Comment.
  5. Select who found it under Found By.
  6. Select Room or Area under Location Stored, then Add Room to choose where it's being kept.
  7. Upload a photo under Found Item Images if available.
  8. Tap SAVE (or SAVE & ADD NEW to log another item immediately).

The Found Items list itself (Open/Closed tabs, cards, search, date filter) is expected to follow the same layout as the Lost Item list above — to be confirmed against the live screen before publishing.

Workflow

Report a lost item: Employee taps Lost & Found → Report Item → Add Guest Details → Enter Item Lost, Priority, Location Lost → (optional photo) → SAVE

Log a found item: Employee taps Lost & Found → View Found Items → + Create → Enter Item Found, Priority, Location Found, Found By, Location Stored → (optional photo) → SAVE

Important Notes

  • A lost report is tied to the guest who reported it (Guest Details); a found report is tied to the employee who found it (Found By) — they capture different information because they start from different situations.
  • Found Items tracks two separate locations — Location Found (where it turned up) and Location Stored (where it's being kept now) — don't confuse the two when logging a found item.
  • The eye icon on a Lost Item card opens that report's full details; not every card shows it, which may depend on whether the report has additional detail to view.
  • This module only appears on hubs where Lost & Found was checked under Hub Modules — see the iHospitality Hub – Setup page.
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