Onboarding Process

🔐 Mandatory Password Setup

🟣 Onboarding — Step 1
After an employee logs in for the first time, the employee must complete the password setup before continuing to use the app.

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🚀 What You Need to Complete

During the first-time login onboarding, you will see the Change Password screen with two tabs:

Tab	Purpose	Required
🔐 Change Password	Updates your Employee App login password	✅ Yes
🖥️ Change Hardware Password	Updates your iHospitality Hub login passcode	✅ Yes

⚠️ Important: Both password changes are required during first-time onboarding.

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1. 🔐 Change Employee App Password

The Change Password tab is used to replace the temporary/current Employee App password with your new secure password.

Step 1 — Open the Change Password tab

Select the Change Password tab.

💡 The selected tab is highlighted in purple with an underline.

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Step 2 — Enter the Old Password

In the Old Password field:

• Enter your current Employee App password.
• This is the password you used to log in for the first time.
• The field is marked with a red * because it is required.

Placeholder: Enter old password

👁️ Use the eye icon on the right to show or hide the password.

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Step 3 — Enter the New Password

In the New Password field:

• Enter the new password you want to use for the Employee App.
• Make sure it follows all password requirements shown below the fields.

Placeholder: Enter new password

👁️ Use the eye icon to show or hide the password.

🛡️ Password Requirements

Your new password must contain:

• ✅ At least 8 characters
• ✅ At least one number
• ✅ At least one symbol — such as ! @ # $ % ^ & * _ -
• ✅ At least one uppercase letter — A–Z
• ✅ At least one lowercase letter — a–z

🟢 Tip: Use a password that is difficult for others to guess and do not reuse a password you use elsewhere.

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Step 4 — Enter the Confirm Password

In the Confirm Password field:

• Enter the same new password again.
• The confirmation must match the New Password.

Placeholder: Enter confirm password

👁️ Use the eye icon to show or hide the password.

⚠️ Check before saving: Make sure New Password and Confirm Password are exactly the same.

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Step 5 — Click SAVE

After completing all three fields and meeting the password requirements:

✅ Success: Your Employee App password is now changed to the new password.

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📋 Quick Check — Employee App Password

Before clicking SAVE, confirm:

Check	Requirement
☑️	Old Password is entered
☑️	New Password is entered
☑️	Password has at least 8 characters
☑️	Password contains a number
☑️	Password contains a symbol
☑️	Password contains an uppercase letter
☑️	Password contains a lowercase letter
☑️	Confirm Password matches New Password

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2. 🖥️ Change iHospitality Hub Password

After changing the Employee App password, use the Change Hardware Password tab to change the hardware/iHospitality Hub passcode.

🪜 Step-by-Step

Step 1 — Select Change Hardware Password

At the top of the Change Password screen, select:

Change Hardware Password

💜 The selected tab is highlighted in purple with an underline.

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Step 2 — Enter the Old Passcode

In the Old Passcode field:

• Enter your current iHospitality Hub hardware passcode.
• The field is required and marked with a red *.

Placeholder: Enter old passcode

👁️ Use the eye icon to show or hide the passcode.

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Step 3 — Enter the New Passcode

In the New Passcode field:

• Enter the new passcode you want to use for the iHospitality Hub hardware login.
• The field is required.

Placeholder: Enter new passcode

👁️ Use the eye icon to show or hide the passcode.

ℹ️ Note: The screen does not display the same password-complexity checklist used for the Employee App password. Follow your organization's assigned passcode requirements, if applicable.

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Step 4 — Enter the Confirm Passcode

In the Confirm Passcode field:

• Enter the same new passcode again.
• Make sure it matches the New Passcode exactly.

Placeholder: Enter confirm passcode

👁️ Use the eye icon to show or hide the passcode.

⚠️ Check before saving: New Passcode and Confirm Passcode must match.

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Step 5 — Click SAVE

After entering all required information:

✅ Success: Your iHospitality Hub hardware passcode is now changed.

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🎯 First-Time Onboarding Checklist

Complete both sections before finishing onboarding:

🟢 Onboarding Complete: Once both required passwords have been changed successfully, the first-time password setup is complete.

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🔒 Security Tips

• 🔐 Keep your new passwords/passcodes private.
• 👀 Do not share your password with other employees.
• 🚫 Avoid using easily guessed information.
• 📝 Store your credentials only in an approved secure password manager, if provided by your organization.
• 🔄 Use the updated credentials for future logins.

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📌 At a Glance

FIRST EMPLOYEE LOGIN
        │
        ▼
┌─────────────────────────────┐
│     Change Password         │
│  Employee App Password      │
└──────────────┬──────────────┘
               │
               ▼
        Click SAVE
               │
               ▼
┌─────────────────────────────┐
│ Change Hardware Password    │
│ iHospitality Hub Passcode   │
└──────────────┬──────────────┘
               │
               ▼
        Click SAVE
               │
               ▼
      ✅ ONBOARDING COMPLETE