Lost & Found

1. Lost Items

The Lost Items feature allows staff to:

• Report a lost item for a guest.
• Add or select the guest associated with the lost item.
• Select where the item was lost.
• Set the priority of the request.
• Upload images of the lost item.
• Track open and closed lost-item tickets.
• Start, pause, and continue work on a ticket.
• Mark an item as Found or Not Found.
• Add a found request when an item is found.
• Add a reason when an item is not found.
• Review the ticket history in the Log Book.

Add a Lost Item

From the Lost Item listing, select the + button to create a new lost-item request.

On the New Lost Request screen, first add the guest details.

Overview2.1 Select the Guest Category

The LostGuest & Found module on the iHospitality Hub enables staff to report guest lost-item claims and to record and manage items recovered on property. Both workflows are completed directly from a shared kiosk device, with each report or record time-stamped and attributed to the employee who created it.

This module only appears on hubs where Lost & FoundCategory wassection checkedprovides underthree Hub Modules, and only for employees whose User Role has Can iHospitality Hub Login enabled — see the iHospitality Hub – Setup page.

Lost & Found Screen

After signing in and tapping Lost & Found, the employee sees two options.

What this screen means: pick Report Lost Item when a guest has lost something, or Found Items to log or manage an item that's been found.options:

Select the category that matches the guest's current status.

Report2.2 LostIn-House ItemGuest

Lost Item List

TappingWhen ViewIn-House Foundis Itemsselected:

1. Select Room Number-equivalent. forThis is a required field.
2. Select Guest. This is a required field.
3. Select the guest associated with the lost reportsitem.
opens
4. Continue to the lost-item details.

LostRequired Itemfields: listRoom —Number everyand Select Guest.

2.3 Check Out Guest

When Check Out is selected:

1. Select the appropriate guest from the available checked-out guest records.
2. Complete the guest selection/details required by the form.
3. Continue to enter the lost-item information.

Use this option when the lost item reportis loggedreported for the property.

New Lost Request Form

Tap + Create (or Report Item from the Lost & Found screen) to log a new lost item report.manually.

Guest information

Fields marked with * are required.

After entering the information, select SAVE to save the guest details.

Select RESET to clear the entered information and start again.

3. Select the Lost Location

For an in-house guest, selecting a room opens the Room Selection screen.

Room Selection

1. Use the Search field to find a room quickly.
2. Use the available category/property filters when required.
3. Expand the required floor.
4. Select one or more rooms where the item may have been lost.
5. The selected-room count is shown at the bottom.
6. Review the selected room numbers.
7. Select Save to confirm the room selection.
8. Select Close to leave the screen without confirming the selection.

Multiple rooms can be selected when the item may have been lost in more than one location.

4. Enter Lost Item Details

After adding the guest and location, complete the New Lost Request form.

4.1 Item Lost

Item Lost * is required.

Enter the name or description of the item that was lost.

Example: Car Key

4.2 Comment

Use Comment to add additional information about the lost item.

Examples:

• Description of the item.
• Where the guest believes it was lost.
• Any useful identifying information.
• Additional instructions for the team.

This field is optional unless your property's process requires it.

4.3 Priority

Priority * is required.

Choose one:

• Low – Item has lower urgency.
• Medium – Item requires normal attention.
• High – Item requires immediate or higher-priority attention.

4.4 Location Lost

Location Lost * Yesis required.

Choose:

• Room or– The item was lost in a guest room.
• Area —– thenThe item was lost in a common or specific property area.

Add Room

When Room is selected, use Add Room to selectopen the specificroom room/area.selector Theand selectionchoose appearsthe asapplicable "Selected:room(s).

4.5 Lost Item Images

Add Lost Item
      ↓
Add / Select Guest
      ↓
Select Lost Location
      ↓
Enter Item Details
      ↓
Upload Images (if available)
      ↓
SAVE
      ↓
Open Ticket
      ↓
START
      ↓
Investigate
   ↙       ↘
Pause     Continue
   ↓
Resume Investigation
      ↓
  ┌───────────────┐
  │   Outcome?    │
  └───────────────┘
       ↙       ↘
    FOUND    NOT FOUND
      ↓          ↓
Add Found      Add Reason
Request           ↓
      ↓          SAVE
Complete           ↓
      ↓        Ticket Closed
Ticket Closed

• Ticket creation.
• Ticket started.
• Ticket paused.
• Ticket continued/resumed.
• Investigation updates.
• Found or Not Found screen,outcome.
then
• Found +request Createactivity.
• Reason entered for a Not Found outcome.
• Ticket closure.

The Log Book provides an activity history so staff can understand what happened to logthe aticket newlyand foundwhen.

14. Quick Reference

Buttons:

15. ·End-to-End SAVE & ADD NEW · RESET

Steps

1. FromOpen the Lost & Found screen, tap View Found Items, then + Create.
2. Enter the Item Found and select a Priority.
3. Select Room or Area under Location Found, then Add Room+ to choosecreate a request.
4. Add or select the specificguest:
   • In-House
   • Check Out
   • Add Guest
5. Select the lost location.
6. Enter anthe optionallost item name.
7. Add comments if required.
8. Select the priority.
9. Upload lost-item images if available.
10. Select CommentSAVE.
11. SelectFind whothe foundrequest it underin FoundOpen Bytickets.
12. Open the ticket using View/Eye.
13. Select RoomStart or Area under Location Stored, then Add Room to choose where it's being kept..
14. UploadUse aPause photoand underContinue when required.
15. If the item is found, select Found and complete the Found Item ImagesRequest if available..
16. TapIf SAVE (or SAVE & ADD NEW to log anotherthe item immediately).
is

found,

Theselect Not Found, Items list itself (Open/Closed tabs, cards, search, date filter) is expected to follow the same layout as the Lost Item list above — to be confirmed against the live screen before publishing.

Workflow

Reportenter a lost item: Employee taps Lost & Found → Report Item → Add Guest Details → Enter Item Lost, Priority, Location Lost → (optional photo) → SAVE

Log a found item: Employee taps Lost & Found → View Found Items → + Create → Enter Item Found, Priority, Location Found, Found By, Location Stored → (optional photo) → SAVE

Important Notes

• A lost report is tied to the guest who reported it (Guest Details); a found report is tied to the employee who found it (Found By) — they capture different information because they start from different situations.
• Found Items tracks two separate locations — Location Found (where it turned up)reason, and Location StoredSave (where it's being kept now) — don't confuse the two when logging a found item..
• The completed ticket moves to eyeClosed.
icon
• Use Log Book onto a Lost Item card opens that report's full details; not every card shows it, which may depend on whetherreview the reportticket hastimeline additionaland detailactivity to view.history.
• This module only appears on hubs where Lost & Found was checked under Hub Modules — see the iHospitality Hub – Setup page.