Lost & Found Overview The Lost & Found module on the iHospitality Hub enables staff to report guest lost-item claims and to record and manage items recovered on property. Both workflows are completed directly from a shared kiosk device, with each report or record time-stamped and attributed to the employee who created it. This module only appears on hubs where Lost & Found was checked under Hub Modules , and only for employees whose User Role has Can iHospitality Hub Login enabled — see the iHospitality Hub – Setup page. Lost & Found Screen After signing in and tapping Lost & Found , the employee sees two options. What this screen means: pick Report Lost Item when a guest has lost something, or Found Items to log or manage an item that's been found. Option What it does Report Lost Item Log a report for an item a guest has lost. Found Items Record a newly found item, or view/manage items already logged as found. Report Lost Item Lost Item List Tapping View Found  Items— equivalent for lost reports — opens the Lost Item list — every lost item report logged for the property.  Element Description Open / Closed tabs Filter reports by status. Date range filter e.g., "This Month," with a specific date range shown underneath. Search Search existing reports. + Create Opens the New Lost Request form (below). Priority badge Low / Medium / High. Item name What was lost, e.g., "Shoes," "Car key." Lost at Room number(s) or area where the item was lost. Reporter Avatar initials + name of the guest who reported it. L&F ID Unique reference code for the report, e.g. L&F-00036 . Date When the report was logged (e.g. "Today"). View (eye icon) Opens the full report — only shown on some cards. Delete (trash icon) Deletes the report. New Lost Request Form Tap + Create (or Report Item from the Lost & Found screen) to log a new lost item report. Field Required Description Add Guest Details — Button that adds a Guest Details card to the form — Name, Email, Phone No., and Room No. — so the report is tied to the guest who lost the item. Item Lost Yes What was lost, e.g., "Car key." Comment No Free-text notes about the item or the loss. Priority Yes Low / Medium / High. Location Lost Yes Room or Area — then Add Room to select the specific room/area. The selection appears as "Selected: 220." Lost Item Images No Upload one or more photos of the item, or a reference photo, via + Upload . Buttons: SAVE · SAVE & ADD NEW · RESET Steps From the Lost & Found screen, tap Report Item (or + Create from the Lost Item list). Tap Add Guest Details and fill in the guest's Name, Email, Phone No., and Room No. Enter the Item Lost and an optional Comment . Select the Priority . Select Room or Area under Location Lost , then tap Add Room to choose the specific location. Upload a photo under Lost Item Images if available. Tap SAVE (or SAVE & ADD NEW to log another report immediately). Found Items New Found Request Form Tap View Found Items from the Lost & Found screen, then + Create to log a newly found item. Field Required Description Item Found Yes What was found, e.g., "A Car key." Priority Yes Low / Medium / High. Location Found Yes Room or Area where the item was found, then Add Room to select the specific location. Comment No Free-text notes about the item. Found By Yes The employee who found the item, selected from a dropdown. Location Stored Yes Room or Area where the item is currently being kept; then Add Room to select the specific location. Found Item Images No Upload one or more photos of the item via + Upload . Buttons: SAVE · SAVE & ADD NEW · RESET Steps From the Lost & Found screen, tap View Found Items , then + Create . Enter the Item Found and select a Priority . Select Room or Area under Location Found , then Add Room to choose the specific location. Enter an optional Comment . Select who found it under Found By . Select Room or Area under Location Stored , then Add Room to choose where it's being kept. Upload a photo under Found Item Images if available. Tap SAVE (or SAVE & ADD NEW to log another item immediately). The Found Items list itself (Open/Closed tabs, cards, search, date filter) is expected to follow the same layout as the Lost Item list above — to be confirmed against the live screen before publishing. Workflow Report a lost item: Employee taps Lost & Found → Report Item → Add Guest Details → Enter Item Lost, Priority, Location Lost → (optional photo) → SAVE Log a found item: Employee taps Lost & Found → View Found Items → + Create → Enter Item Found, Priority, Location Found, Found By, Location Stored → (optional photo) → SAVE Important Notes A lost report is tied to the guest who reported it (Guest Details); a found report is tied to the employee who found it (Found By) — they capture different information because they start from different situations. Found Items tracks two separate locations — Location Found (where it turned up) and Location Stored (where it's being kept now) — don't confuse the two when logging a found item. The eye icon on a Lost Item card opens that report's full details; not every card shows it, which may depend on whether the report has additional detail to view. This module only appears on hubs where Lost & Found was checked under Hub Modules — see the iHospitality Hub – Setup page.