# Lost & Found ## Overview The Lost & Found module on the iHospitality Hub enables staff to report guest lost-item claims and to record and manage items recovered on property. Both workflows are completed directly from a shared kiosk device, with each report or record time-stamped and attributed to the employee who created it. > This module only appears on hubs where **Lost & Found** was checked under **Hub Modules**, and only for employees whose **User Role** has **Can iHospitality Hub Login** enabled — see the [iHospitality Hub – Setup](https://docs.spendwelltechsystem.com/books/spendwell-ihospitality/page/ihospitality-hub-setup) page. --- ## Lost & Found Screen After signing in and tapping **Lost & Found**, the employee sees two options. [![iMockup - Surface Pro.png](https://docs.spendwelltechsystem.com/uploads/images/gallery/2026-10/V1Pimockup-surface-pro.png)](https://docs.spendwelltechsystem.com/uploads/images/gallery/2026-09/lostfoundmodule.png) *What this screen means:* pick **Report Lost Item** when a guest has lost something, or **Found Items** to log or manage an item that's been found.
OptionWhat it does
**Report Lost Item**Log a report for an item a guest has lost.
**Found Items**Record a newly found item, or view/manage items already logged as found.
--- ## Report Lost Item ### Lost Item List Tapping **View Found Items—**equivalent for lost reports — opens the **Lost Item** list — every lost item report logged for the property. [![ChatGPT Image Sep 22, 2026, 03_38_20 PM.png](https://docs.spendwelltechsystem.com/uploads/images/gallery/2026-09/scaled-1680-/chatgpt-image-sep-22-2026-03-38-20-pm.png)](https://docs.spendwelltechsystem.com/uploads/images/gallery/2026-09/chatgpt-image-sep-22-2026-03-38-20-pm.png)
ElementDescription
**Open / Closed tabs**Filter reports by status.
**Date range filter**e.g., "This Month," with a specific date range shown underneath.
**Search**Search existing reports.
**+ Create**Opens the **New Lost Request** form (below).
**Priority badge**Low / Medium / High.
**Item name**What was lost, e.g., "Shoes," "Car key."
**Lost at**Room number(s) or area where the item was lost.
**Reporter**Avatar initials + name of the guest who reported it.
**L&F ID**Unique reference code for the report, e.g. `L&F-00036`.
**Date**When the report was logged (e.g. "Today").
**View (eye icon)**Opens the full report — only shown on some cards.
**Delete (trash icon)**Deletes the report.
### New Lost Request Form Tap **+ Create** (or **Report Item** from the Lost & Found screen) to log a new lost item report. [![Create_Lost_Request_tablet.png](https://docs.spendwelltechsystem.com/uploads/images/gallery/2026-09/scaled-1680-/create-lost-request-tablet.png)](https://docs.spendwelltechsystem.com/uploads/images/gallery/2026-09/create-lost-request-tablet.png)
FieldRequiredDescription
**Add Guest Details**—Button that adds a **Guest Details** card to the form — Name, Email, Phone No., and Room No. — so the report is tied to the guest who lost the item.
**Item Lost**YesWhat was lost, e.g., "Car key."
**Comment**NoFree-text notes about the item or the loss.
**Priority**YesLow / Medium / High.
**Location Lost**Yes**Room** or **Area** — then **Add Room** to select the specific room/area. The selection appears as "Selected: 220."
**Lost Item Images**NoUpload one or more photos of the item, or a reference photo, via **+ Upload**.
**Buttons:** SAVE · SAVE & ADD NEW · RESET #### Steps 1. From the Lost & Found screen, tap **Report Item** (or **+ Create** from the Lost Item list). 2. Tap **Add Guest Details** and fill in the guest's Name, Email, Phone No., and Room No. 3. Enter the **Item Lost** and an optional **Comment**. 4. Select the **Priority**. 5. Select **Room** or **Area** under **Location Lost**, then tap **Add Room** to choose the specific location. 6. Upload a photo under **Lost Item Images** if available. 7. Tap **SAVE** (or **SAVE & ADD NEW** to log another report immediately). --- ## Found Items ### New Found Request Form Tap **View Found Items** from the Lost & Found screen, then **+ Create** to log a newly found item. [![new_found_request_tab.png](https://docs.spendwelltechsystem.com/uploads/images/gallery/2026-09/scaled-1680-/new-found-request-tab.png)](https://docs.spendwelltechsystem.com/uploads/images/gallery/2026-09/new-found-request-tab.png)
FieldRequiredDescription
**Item Found**YesWhat was found, e.g., "A Car key."
**Priority**YesLow / Medium / High.
**Location Found**Yes**Room** or **Area** where the item was found, then **Add Room** to select the specific location.
**Comment**NoFree-text notes about the item.
**Found By**YesThe employee who found the item, selected from a dropdown.
**Location Stored**Yes**Room** or **Area** where the item is currently being kept; then **Add Room** to select the specific location.
**Found Item Images**NoUpload one or more photos of the item via **+ Upload**.
**Buttons:** SAVE · SAVE & ADD NEW · RESET #### Steps 1. From the Lost & Found screen, tap **View Found Items**, then **+ Create**. 2. Enter the **Item Found** and select a **Priority**. 3. Select **Room** or **Area** under **Location Found**, then **Add Room** to choose the specific location. 4. Enter an optional **Comment**. 5. Select who found it under **Found By**. 6. Select **Room** or **Area** under **Location Stored**, then **Add Room** to choose where it's being kept. 7. Upload a photo under **Found Item Images** if available. 8. Tap **SAVE** (or **SAVE & ADD NEW** to log another item immediately). > The **Found Items** list itself (Open/Closed tabs, cards, search, date filter) is expected to follow the same layout as the Lost Item list above — to be confirmed against the live screen before publishing. --- ## Workflow **Report a lost item:** Employee taps Lost & Found → Report Item → Add Guest Details → Enter Item Lost, Priority, Location Lost → (optional photo) → SAVE **Log a found item:** Employee taps Lost & Found → View Found Items → + Create → Enter Item Found, Priority, Location Found, Found By, Location Stored → (optional photo) → SAVE --- ## Important Notes - A **lost** report is tied to the guest who reported it (Guest Details); a **found** report is tied to the employee who found it (Found By) — they capture different information because they start from different situations. - **Found Items** tracks two separate locations — **Location Found** (where it turned up) and **Location Stored** (where it's being kept now) — don't confuse the two when logging a found item. - The **eye icon** on a Lost Item card opens that report's full details; not every card shows it, which may depend on whether the report has additional detail to view. - This module only appears on hubs where **Lost & Found** was checked under **Hub Modules** — see the [iHospitality Hub – Setup](https://docs.spendwelltechsystem.com/books/spendwell-ihospitality/page/ihospitality-hub-setup) page.